FIRENZE shelf

We offer a wide range of trusted payment methods that ensure the highest level of data and transaction protection: Visa, MasterCard, American Express, Discover, Apple Pay, Google Pay, PayPal, Bancontact, iDeal, and EPS.

Each payment method is secured with advanced encryption protocols and complies with international security standards, including PCI DSS, to ensure the full protection and confidentiality of your personal and financial data.

If you haven't received your order confirmation, please check your spam folder and ensure the email address you provided during checkout is correct. If you still can’t find the confirmation, feel free to contact us at info@fink.store.

If you want to cancel or change your order, please contact us as soon as possible at info@fink.store, and we will do our best to accommodate your request. Please note that if your order has already been processed at the warehouse, we unfortunately cannot stop the shipment.

If you wish to modify your order, you can only remove items. Adding new items isn't possible, as the total payment cannot exceed the approved amount. Once your order has been processed, no further changes can be made.

You are purchasing from our webshop as a private consumer. Since we operate on a B2C (business-to-consumer) model, not a B2B (business-to-business) model, VAT is required on all purchases. Under the OSS (One-Stop-Shop) procedure, the applicable VAT rate is based on the country where the purchase is made.

You may add your VAT number to the order by entering it in the second name/address field; however, VAT will still apply.If you are an EU-based professional with an active VAT number and wish to make a purchase with 0% VAT, please contact us at b2b@fink.store.

We ship to all European Union countries. 90% of our products are in stock, with a fulfillment time of up to 3 business days. If a product is out of stock, we need 14 business days to fulfill the order. To confirm whether a product is in stock, please contact us at info@fink.store.

Once your order has been shipped, you'll receive an email with a GLS tracking link. If you don’t receive this email, please check your spam folder and verify that the correct email address was provided. For any delivery issues, contact us at info@fink.store.

If you need to report a problem with a damaged or incorrect product, please contact us at info@fink.store. We will assist you and work on finding a solution as quickly as possible.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition in which you received it, unused, and in its original packaging.

Please note that return shipping costs are covered by the customer. In some cases, we can arrange a collection at the standard shipping cost.

To start a return, please contact us at info@fink.store.

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Once your return is received at the warehouse, the refund process will begin. During busy periods, this may take a few days. As soon as the process is completed, you will receive an email confirmation and a refund will be issued to the same payment method used for the purchase.

All assembly instructions for our products can be found here or on the product page in the "Details" tab.